Increasing customer expectations, aggressive global competition, acquisitions and merges of large organizations can create a major threat to survival of every organization, if quality of products/services is not improved to match with the customer expectations and cost is not optimized to compete in the market place.

For enhancement of value to the customer, continuous quality improvement and cost reduction have become essential for any growth-oriented organization. But quality cannot happen by itself, it has to be planned, implemented and managed in a scientific way through a Quality Management System. To make quality happen every employee of the organization requires appropriate knowledge, right skills and positive attitude to perform his/her function.

In this perspective, it is imperative for any organization to evaluate itself for its preparedness.

Vital Questions ?

• Will you be able to retain your market share in new business environment?
  
• Do you have a strategy for meeting the new challenge of global business competition ?
  
• What is your plan to improve quality and reduce cost to remain competitive ?

Don't worry if you don't have the answers, FICCI Quality Forum is there to help you.

FICCI Quality Forum

Federation of Indian Chambers of Commerce & Industry (FICCI) is the Apex business organization working since 1927 to strengthen the industrial and commercial base of India. FICCI Quality Forum (FQF) is the specialized division of FICCI, which strives to sharpen the competitive edge of Indian industry through training and consultancy. FQF is operating under the leadership of Lt. Gen. H. Lal (Retd.) an internationally recognized quality expert and former Director General of Bureau of Indian Standards.

FICCI Quality Forum is having a dedicated team of qualified TQM specialists with hands-on experience of quality and environmental management in broad spectrum of organizations in India and abroad. FQF is conducting several accredited training courses in collaboration with leading international training organizations. FQF has close relationship with international organization like UNIDO, ISO and European Union Technical Assistance Agency for whom various quality related projects are being executed in India and other developing countries.

Objectives of FQF

FICCI Quality Forum aims to provide training lead consultancy to industrial and service organizations for enhancement of the knowledge & skill levels of their employees and facilitates in establishing a world class quality management system to produce globally competitive products and services.

Products & Services

FQF is offering following products & services to organizations belonging to engineering & process industry and service sector.

1. Consultancy & Training Services :

• Six - Sigma
  
• Lean
  
• Organizational Excellence
  
• ASQ Certified Black Belt & Green Belt Training Programme
  
• World Class Manufacturing

2. Lead Assessor Courses :

• Internationally accredited training courses for Lead Auditors, Internal Auditors of ISO 9000, ISO 14000 and HACCP system.

3. Training Materials :

• State of the art corporate training materials has been developed on CD-ROMs for in-house training on the various topics of Quality Management and Business Excellence.
  

4. Publications :

• Publishing a quarterly journal Quality Quest, which covers latest tools, techniques, case studies and latest developments in the field of quality management.

5. Custom Designed Training & Consultancy Package :

• FICCI Quality Forum designs, develops and provides custom - built training & consultancy package to meet the exact need of the customers.

6. Special services to small-scale industry :

• Realizing the important role of small - scale sector in social & economic development, special subsidized package of consultancy is provided to SSI units for implementation of ISO 9000 and continuous improvement in products & processes to remain competitive.

FQF has got institutional collaboration with :

1. Nigel Bauer and Associates, U.K
   
2. Marsden International, U.K
   
3. Kaizen Institute, Japan
   
4. Bureau of Indian Standards, New Delhi
   
5. Sri Lanka Standards Institution, Colombo
   
6. American Society for Quality

Our esteemed customers are :

• Aditya Birla Group
  
• Bank of America
  
• Britannia
  
• Hewlett Packard
  
• Hindustan Lever
  
• Indian Oil Corporation
  
• Infosys
  
• ITC
  
• Nestle
  
• Motorola
  
• Samsung
  
  And many more organizations covering wide spectrum of industries.