Strategies for becoming a customer focused organization

Contents:

The CD-ROM contains 275 state-of-the-art slides for on-line training & development of human resources on the following aspects:-

		Developing a customer focused vision
		Strengthening the internal customer service - profit chain
		Building the quality culture
		Motivating, rewarding & retaining people.
		Measurement of customer satisfaction - step by step approach
		Customer satisfaction management - A complete methodology
		Customer focused practices of global leaders
		Maximizing customer value through proven scientific techniques
		Tools and techniques for improving customer satisfaction
		Innovating new products & services
		Benchmarking with world class parameters

Plus:
Utility package for improvement of internal health
Ready to use customer feedback forms
30 Quality promotional posters wit background music

System Requirements: Pentium PC, CD Drive, MS PowerPoint'97 version

Features: LAN/WAN Friendly, User friendly, Easy customization